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EMAIL SUPPORT

Write to us at support@rusticity.in for any queries, complaints, suggestions, etc.

Rusticity stands for the quality of being rustic. We are an international brand of traditional products which have been handcrafted for modern use. Our products are created to add a traditional rustic flavour to your lives, while at the same time, being of modern utility and value.
We source all our products from traditional artisans from Indian villages who have been in the handcrafting profession for a long time. We acquire all items in a fair and responsible manner and provide some highly needed support to these traditional arts and crafts that are facing a daily struggle to survive in the wake of a globalised mechanised world. With every product you buy, we move a step ahead in promoting an age-old art form and helping the talent of these artisans get international recognition.
We use a number of woods for our products, including Indian Rosewood or Sheesham, Mango wood and Rosewood. Find out more about the qualities of these woods and how to care for them at Rusticity's By-The-Wood Series of blog posts.
We obtain all our products from traditional artisans located in various parts of India, including Uttar Pradesh, Punjab, etc. These artisans are skilled in the art of handcrafting and woodcarving. They use traditional hand-held tools for carving the wood into beautiful items of decorative and utility purpose.
The wood used for our products are durable and decay-resistant. They do not have any artificial polish, but have been buffed with sand paper. They are not waterproof and hence should not be submerged in water for washing, but should be wiped clean with a damp cloth.
Regular delivery takes 3-5 days, and expedited delivery takes 1-2 days. Go to My Account > Track My Order to view information about your order.
We currently do not have a provision of choosing a delivery date.
At the moment, we ship to the US, the UK and countries belonging to the Europe Union.
Go to My Account > Orders to find details about your order. Click on Cancel to cancel your order.
Please send us an email at support@rusticity.in with an image of the product you received within 15 days of the date of delivery.
Go to My Account > Orders to request to return a product. You can return the product till up to 15 days from the date of delivery.
Go to My Account > Orders to initiate the refund process on your order.
It will take 3-5 days for the refund process.
Please send us an email at support@rusticity.in.